Customer Testimonials
Came in with bad credit and they were able to help me get into a new vehicle to rebuild my credit
Elyssa made sure to keep us updated while I anxiously waited to see if I, a first time buyer with no credit, would get approved for a loan. She made us feel welcome and comfortable. Her friendly demeanor and stories were able to keep my anxiety at bay.
I had a great experience at West Hills Kia. Drew bent over backwards to help me find an affordable family vehicle. Very straightforward and prompt service.
Great service and were showed many options for what we were looking for and focused on our most important needs/wants. Ended up with a Toyota Sienna XLE
Andrew is very professional! The best agent we ever worked with! He made sure we got the best deal!
Lyss & Mikayla helped us get our family vehicle, she is very kind and very knowledgeable of her job. She knows what she is doing , and wanted us to get what we wanted with the right price . I highly recommend going to Kia and getting a vehicle through them.
very nice sales people not pushy at all. got me into a car I could afford. didn't try to talk me into something I couldn't. I left very happy . thank u Blake u were great.
I had a great experience and got a really great car. Kevin was awesome to work with.
Great experience and got the car I wanted and loved! Never expected what I got! Thanks guys!!
Lyss was friendly, informative, and a great communicator. I was very happy with the car we are ultimately bought and genuinely enjoyed interacting with her, which is rare for a car sales person. I highly recommend her to anyone looking to buy a car.
This was a very long process for me but the team at West Hills Kia really went above and beyond to get me into a car that was perfect for us. There was one minuscule detail that I needed in a vehicle and with a small budget this is really hard to find. After a day and a half of back and forth with the bank they got the job done and kept me in budget! A genuinely awesome staff!
They were very great. They worked with what we had and was able to get us into a vehicle within our budget. It was a really great experience.
There was a great selection and lots of price range. The salesman was helpful and we enjoyed working with him. The promotion was fun and it was a great experience to buy my first car
It was a real pleasure to have Drew as our sales person. His demeanor is low key, so that we did not feel that he was trying to 'sell' us. He even provided us with test drives of a Honda so we could explore our choices in one stop. No pressure, just worked to accommodate our needs. Very satisfactory experience. Though resolved, the actual purchase got a bit confusing with the finance department, hence the reason for the 4 instead of 5 stars for the dealership as a whole.
Blake was fantastic! He was super helpful in making sure I found exactly what I wanted and it was within my budget as well. I'm very thankful!
Drew is a very nice person. He is very helpful & does not pressure you at all. He is personable & friendly. I really enjoyed working with him
Blake was very helpful, had great communication, and made sure I was satisfied with my car choice! Very friendly and made my first time buying a car fun!
Blake was warm and inviting and answered all of my questions. He introduced me to all of the people involved in this process. I appreciate how he gave me options without putting pressure on me.
Blake was very professional while assisting us for the purchase of our new K5 GT Line. Additionally, he was quite friendly and enjoyable to communicate with.
Extremely professional and open to helping when you're in a tough spot. Both Sales and Finance were very helpful and informative with every question I had.
We got a great preview of every button and feature of the new car! He was on point. The finance department worked with us to get just the right price and the perfect coverage.
Very friendly and helped me as soon as I got on the lot! Any questions that were asked got an answer and if he didn’t know the answer for certain Drew grabbed another person that could. Very easy experience through out.
Bottom line up front: Great customer service, engaged management, professional and courteous staff. West Hills will meet your needs and exceed your expectations. My wife and I came during a very busy sale on Memorial Day weekend. We were actually only here for regular maintenance on our Niro, but we saw the trade-up opportunity advertised and decided to take a look at options. The sales staff, managers, and finance folks were all very personable yet professional. We never felt like we were being pushed into a decision to upgrade or buy anything. Although we did end up making the decision ...
Drew is awesome. I never once felt pressured or any of the other things that give off the “salesman” vibe. I was there to pick out what I liked and Drew was there to answer any question I had and knew details and features of everything that sparked my interest. He made me feel comfortable and seen as a person rather than a sale. I was lucky enough to have him be the one to help me when I purchased a car over a year ago and when it was time that I wanted to trade in I was dreading ...
We had a great experience ordering is car for the first time. At first he wasn’t sure we could get the color combo which is understandable but he kept checking and we tried anyway and ta-dah Kia and Blake came through so we’re very happy! Also, high-five to Derek in the Finance Department - way better service than the Eastside Subaru Finance experience I’ve had.
This is my second time buying a vehicle here. Great people and a great experience!! Thank you to Blake, Drew and the rest of the team!
Great service and friendly and helpful staff, they made they car buying process easy and fun with not a lot of waiting, highly recommend west hills Kia.
Sam Hobbs was a knowledgeable and personable salesmen. I never thought I’d buy a Kia, but after my experience with this team, I’ll definitely be back.
Gianni, Jason as well as the financing team were super helpful and accommodating to my needs. Gianni did a great job doing research and helping to answer questions and was a pleasure to work with. Very happy with my Jeep and the entire process, even staying after hours because I got off work later than expected. I appreciate it!
Always great service when I go to KIA-thank you Truc Nguyen!
Drew was a pleasure to work with! Very knowledgeable, detail oriented and incredibly helpful. He went over everything in our vehicle before we left and we were thankful for all his help. A very nice guy to work with. Thank you Drew!
Sam Hobbs was an amazing salesperson! Not only was he very helpful with getting me what I needed and making sure I got the quality car I needed he was very straight forward and personable. His work ethic at Kia was very fun and I enjoyed every bit of my experience. Thank you so much Sam!
This 2qs the best car buying experience I've ever had. Drew was super patient and explained everything SO well. He didn't just do his job, he went above and beyond.
Just bought a 2021 Kia Sorento and Drew was so extremely helpful. He walked us through absolutely everything. The process was fairly quick and he did such a good job explaining all the new features. He was funny and made sure we were always comfortable. He is very knowledgeable about the Sorento and would recommend him to anyone looking for a new car.
We had a problem. They made things right. It's great to see a company that is truly committed to providing exceptional service.
Great service every time five out of five stars. ⭐️
Andrew was amazing! I honestly hate car buying but I knew what I was looking for and my price was firm. Andrew was so knowledgeable on the vehicle I wanted, he worked SO hard to keep me on my budget and also happy! Thank you again Andrew you’re awesome!
Sam was such a great person to work with! He knew what we wanted was spot on Very good worker I highly recommend working with Sam
Blake gave me great service in my recent leasing experience. He was thorough, knowledgeable, and very responsive. I really appreciated both his kindness and his excellent attention to detail.
My husband and I would say non-pressure environment at West Hills Kia. It was a positive experience all the way from our sales rep, manager, and service. We plan to give them future business.
Very polite, knowledgeable and very real. No sugar coating any information, and very friendly. Will definitely be coming back in the future and sending friends here
Kia was very helpful and was eager to make sure that I was satisfied with my purchase and experience. I love my new Kia k5
Happy for the great service! Buying our car was made easy and seamless! We appreciated the professionalism and care with our purchase. Great team for sure!
Friendly dealer, with no pressure at all. Made car buying easy! I would definitely recommend this place to my friends with how much they were able to help me.
Very knowledgeable about the Kia Sportage, as well as the other brands I was interested in. Spent a lot of time with me. When I decided to choose the Sportage he went out of his way to make sure I got everything I Wanted.
Very happy with the service, Drew and Jeff were helpful and provided great customer service. If I get a car in the near future I will be back.
They were so helpful with everything and made it all go by so smooth. Vary funny and nice made everything nice and easy the cars are vary nice
Great experience working with Blake and the rest of the team. It's been a long time since I last bought a car and I wanted to upgrade from my 18 year old Honda Element. Blake was able to find me a 2021 Sorento that had everything I wanted in it, and also with a monthly payment that was within my budget. All in all a great experience and I love my new car!
Extremely helpful guy, was super respectful and helped Aton with everything! He seemed to be very well informed too with cars and was great to get along with
Our experience with Blake was amazing and he went beyond for us! Highly recommend him for all your car needs. They were very fast and efficient for what we were looking for. He listens to what your concerns and needs were in a vehicle and he was able to deliver.
We had a very great experience at Kia! They were very helpful and very informative of the vehicle I was interested and did their very best to give me a great price which I feel like was achieved. They were able to beat our interest rate which we felt was already good but they exceeded our expectations. Our seller was Blake E. Highly recommend him!
Alex Guerra at West Hills Kia was amazing to work with, and was extremely helpful in helping get me into a new car. He was very nice and never made me feel like I was pressured into anything. I would recommend him to anyone looking for a new or used car.
Stephen was awesome! He was super friendly and helped answer any questions I had. Service was so great he even convinced my friend to get a car while he was there. I would definitely recommend him!
Blake was pressure-free and enjoyable to work with. This was the most stress-free car buying experience I have had. I will definitely be back and recommend friends to you!
Just bought my first car through west hills Kia. Gianni was the best and was absolutely the most helpful person we had seen. I spent the whole day car shopping but West Hills had the best customer experience and looked out for me more than anywhere else. Wonderful customer service and got us the best deals without us having to ask. Fantastic. A simply must go if you're in the market for a new or used car.
very good service, they are very friendly
Just bought my first car through west hills Kia. Gianni was the best and was absolutely the most helpful person we had seen. I spent the whole day car shopping but West Hills had the best customer experience and looked out for me more than anywhere else. Wonderful customer service and got us the best deals without us having to ask. Fantastic. A simply must go if you're in the market for a new or used car.
Excellent experience from initial contact via internet request to sales to finance. Cynthia, Alex, and Ron - Outsanding! Professional , fun, informative, low pressure. Keep up the great work! Will definitely recommend!
Blake was great to work with very professional and knowledgeable.was very helpful explaining the various controls on the vehicle also showing me the apple pairing veacture.
Very friendly dealer! Helpful and upfront about the problems in the older car that I bought and what it would cost to repair them. I felt like it was a very transparent process. The whole purchase from test drive to getting the keys went quickly - i was surprised how smooth it was.
Blake was WONDERFUL. He was a delight to work with. We will definitely recommend him to anyone we know who is looking for a vehicle.
Thanks for your help. Had been looking for a while. Employees are nice . Vehicle was clean. there was a handle missing from the passenger seat, otherwise in excellent condition. Noth more to say. Shouldn't have to write so much.
All steps of the process were handled efficiently...with patience for our questions. Our financial part was mixed up a bit...wrong interest rate,wrong payment amound, forgot to credit us for 500. Deposit..but it all got fixed...could have had less pressure on the warranty, no is no, and even then all of a sudden it came up again ...him saying that "what if I kept your payment the same"? It wasn't a payment issue... it was that we just didn't want it. Colin and Steven were awesome..patient and kind. Happy to ask others ...
This is my second new Kia. Two years ago I went with a Soul. I leased. It was the best experience. Kia service staff is friendly and accommodating. My children quickly out grew my Soul so I came in to lease a Sportage. When the Sportage I wanted was not available, Alex my salesman pulled the Sportage and the Seltos next to each other so I could compare. I went with the Seltos for the AWD. I will continue buying my cars from West Hills Kia because they know how to treat their customers. Thank you Alex and West Hills ...
He’s a very personable gentleman. He went above and beyond to make sure that I was comfortable during the purchase process. I am very happy with the car I got and he patiently explained all of the features of the vehicle. Five stars for him!
Excellent customer service and sales agent Alex had a solid product knowledge base. No pressure and friendly environment, as well as a clear concern for health and safety.
Stephen really was helpful when it came to picking and comparing cars. I told him I was a first time buyer and a new driver so he showed me a few that are super great. One thing that really stood out to me is Stephen went up and beyond expectations to make sure I was comfortable with the Decision and was more than willing to make sure our time at Kia was well spent.
We’re very satisfied buying our new (3rd )KIA;-) Kevin is very informative about the car and helpful. We highly recommend west-hills KIA. Way to go KIA!!!!!!!!
I had several phone calls with the dealership to establish a price as I had decided on the model I wanted. I spoke with Cynthia who was great and emailed me a complete estimate of cost. They were able to get the color I wanted also. Alex helped me at the dealership and went over the car's features with me. Justin assisted me with the financing and was very efficient. Overall, a great job and competitive price; I checked with other dealerships.
This was the best experience at a car dealership...and I am not normally a fan. Andrew is no BS kinda guy!!! Didn’t rush me in my decision. Great experience!!
Good dealer experience. Worked well with my budget, and helped make the deal work. Stephen was easy going, and not pushy. I would recommend him for sure.
Stephen was very helpful and motivated. He guided me through the process step by step and made sure that he got the answer to any questions I had.
Great service. Drew and Steve were patient and helpful. It’s been a long time since I’ve bought a new car and this was a big decision for me. I will recommend West Hills Kia to my friends.
Drew was helpful, patient, and fun to buy a car from. I got my first new car at this dealership a few days ago and the process both went smoothly and was enjoyable, largely due to Drew's kindness and good sense of humor. Definitely would recommend!
Drew was helpful, thorough and patient. He helped me work through options and demonstrated a commitment to getting me into something with which I was comfortable. He was attentive without being pushy, which I appreciated. Very happy with our experience overall.
Alex was a huge help. Super knowledgeable and not pushy at all. Really appreciated the time he spent going over the different cars based on our needs.
I had an excellent experience with Alex. Very informative and provided the exact casual experience I was looking for. I really appreciated the whole stress free experience. Highly recommend Alex.
Evan was insanely awesome when we came to visit West Hills Kia. He showed us so many vehicles and explained so much to help us and was very enthusiastic, even if it meant helping us find a vehicle that he couldn't sell us himself. Evan is a hard worker and I can tell he is going to go far at this company
When we got to Kia, everyone in Kia was very kind and fast to come give us a hand. Stephen was the one who helped us find the car we were looking for and helped us get our first car. We are so grateful and thankful to all the staff and Stephen for helping us in this process.
Sam was friendly and helpful, Robert in finance was thorough and fast. Got a great car with amazing milage in a beautiful colour.
We really appreciated all the precautions West Hills Kia takes for COVID, and they were especially accommodating for our needs. Great folks and a pleasant buying experience.
Found someone to help us very quick. Everything was well explained. It was a quick and easy process. Blake was able to find us a car within our liking and price range very easily.
Alex and the team at West Hills Kia provided excellent service. Buying a new car is like going to the dentist, not an experience we look forward to, however this buying experience changed our mind! Thank you!
I just bought a used Toyota Highlander. Had a very good experience. Friendly service and a quick sales process on top of a good deal on the vehicle. I will be back.
Very friendly staff with a great sense of humor. It was a no stress experience and I felt comfortable through the process. They were efficient and I drove out with my new Kia Seltos in just a few hours.
No hassle. No pressure. No nonsense. From the Tom Tanner who handled my inquiries, to Travis Olson who handled the sale and got the car ready for pickup, the outstanding work of the finance manager Tyler, and Kevin the sales manager, everyone gave 100% to make me feel welcome, be attentive to my needs, and to give me the best possible deal. While I won't automatically trust every dealership, I would trust the West Hills family of car dealerships with any purchase. If I have any complaints it's that all the T names gets confusing. I apologize if I ...
Amazing staff and facility. Blake helped me fine the right vehicle for me and was very friendly. Truc was very friendly and outgoing and referred me to Blake.
Awesome experience as always. Thia is my 5th car purchase from this dealership and will be my 6th. Blake is great and helpful and got the deal I needed on a car I've wanted. Gave me a great trade in price for my Stinger. Finance staff was awesome too. Great overall experience.
From those working in the maintenance department to the finance people, all are great to work with! They are friendly and very customer service oriented.
Truc Nguyen is hands down one of the best people at this location! She is always professional, knowledgeable, friendly and respectful of my time. She explains everything in a way I can understand and she really cares about her customers. I love coming to West Hills Kia because Truc is there for me and she is committed to providing exceptional customer service. I will go nowhere else. Thank you Truc!
The dealership was clean and inviting. The two young men I worked with were knowledable, and helpful. Stephen Taylor was an excellent driver, he was curious an answered all my questions. He helped me make my mind up too purchase the vehicle I purchased. Both him and Blake deserve 5 stars.
Came back for the new 2021 K 5 after totaling my 2011 Optima. Very happy with our purchase and our salesman Stephen was great with showing me all the bells and whistles of my new car! Thanks to Stephen and Sam for making it a quick and easy purchase!
Purchased a used 2016 Camaro from this lot. Very kind and easy going staff, they explained all the paperwork very well and answered every question I had. I definitely recommend checking out this dealership if you’re in the market for a vehicle!
Evan and Colton helped with my K5 purchase. Both were absolutely outstanding. They went out of there way to find the perfect car for me!!
Blake and rest of the KIA dealership were helpful and a pleasure to work with throughout the entire process. Thanks again for all your help!
Darren Posey and the rest of the staff were helpful, respectful, and courteous. I gave them a price range and the gave me loads of options and put up with all my test drives with a smile. thanks for your help.
I worked with Samuel on on getting my new car, I was shopping for the first time and he was super friendly and helpful, the first car he chose to show me also was one I had already been looking at shockingly also as if he was a mind reader, seriously and amazing person and I would recommend him to everyone.
Drew was incredibly friendly, and bent over backwards to get me my dream car for the price I was willing to pay. He spent a lot of time, effort and research making sure that the car we chose was exactly the right car for me, and helped me through the first car I'd ever bought on my own. He was an excellent resource in helping me navigate unfamiliar terms, and I would suggest him to ANYONE wanting to buy a car from West Hills Kia.
Friendly and professional. He made the entire experience stress free because he genuinely listened to me. Blake was patient and readily provided honest answers to my many questions. The dealership staff was welcoming and not pushy at all either. All in all it was a great experience.
Great Customer Service. Always asking if we need water. Fun atmosphere. And followed Covid Rules.
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