Customer Testimonials in Seattle, WA

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Cars Feb 1, 2023

Had to have my engine replaced under warranty and set up not one but two rentals as the first got a flat tire. I opted to get some other maintenance done while it was in there. Great customer service Aundrea worked with me the entire 10 days, keeping me updated, making sure I had a rental vehicle twice, first one got a flat tire. Very friendly and professional.

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Cars Feb 1, 2023

I had an appointment for a diagnostic on my 2016 Kia Sorrento today. The rear hatch latch doesn’t work and Lacey explained to me approximately how long it would take today. Lacey contacted the warranty company and ordered the part. She will contact me when the part arrives and will schedule an appointment to repair the rear hatch latch.

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DealerRater Jan 13, 2023

Jason and all of the people involved with our purchase were excellent. Would return to purchase another car.

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Cars Jan 11, 2023

Aundrea was extremely helpful and explained exactly the type of maintenance work my car needed. As a recent car buyer, it was all a new experience for me. She made it very easy and made me feel very welcome.

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Cars Jan 11, 2023

Lacy was great. She got my car in and out within an hour for my Kia Soul’s first oil change. More importantly, I finally found someone who could explain the manual shift to me. It’s the only thing I didn’t like about the car. I’ve had a manual all my life so an automatic was quite an adjustment. I discovered the manual on my own but couldn’t find anything in the manual to explain it to me. I asked and no one could explain it to me. So Thank You, Lacy for knowing your cars ...

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Cars Jan 4, 2023

I had the best car buying experience ever Haley B greeted me right away. I told her the car I was interested in. All throughout the test drive she explained how to use the vehicle and options. I was very impressed considering it was a 2023 model. When I was ready to buy the car she even drove me to my bank to get the check. The next day she called asking if I had any questions. Haselwood Kia is now my number one for all things cars.

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DealerRater Jan 4, 2023

Had a great experience with west hills Kia. They had the vehicle I wanted at a descent price.

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DealerRater Jan 4, 2023

I had a special request. They never hesitated and found a way to take care of me immediately. Then they had me in a new vehicle within a couple of days. Can’t ask for any better service.

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Cars Dec 29, 2022

From the first call to driving off the lot, my salesman Blake was extremely professional, kind and knowledgeable about anything and everything I had questions about. We went over options on cars, the dates they would be in. We went over all of the packages for each model I was looking in to. Blake and the entire team at Kia made sure everything was taken care of and I couldn't be more happy. They even had an all state insurance agent there to go over options and I was able to save money on my car AND homeowners insurance. ...

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DealerRater Dec 28, 2022

From the first call to driving off the lot, my salesman Blake was extremely professional, kind and knowledgeable about anything and everything I had questions about. We went over options on cars, the dates they would be in. We went over all of the packages for each model I was looking in to. Blake and the entire team at Kia made sure everything was taken care of and I couldn't be more happy. They even had an all state insurance agent there to go over options and I was able to save money on my car AND homeowners insurance. ...

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DealerRater Dec 23, 2022

Aundrea, in the service department provided stellar service. I am so impressed with the service department. I would highly recommend.

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Cars Dec 21, 2022

Stephen was great to work with. No pressure, and he was very knowledgeable about the car we purchased. And a shout-out to Colton as well. Everyone we dealt with was very pleasant and accommodating.

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DealerRater Dec 20, 2022

Excellent service. Service writers are very nice and well spoken. They go over everything with you and are very considerate. There’s a cafe and sitting rooms that are great.

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DealerRater Dec 20, 2022

Went in for my 8K mile service on my EV6. Aundrea got me checked in, and in no time my car was completed. Thank you Aundrea for your assistance

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DealerRater Dec 11, 2022

We always have great service from the staff at West Hills Kia. Excellent customer service and great work.

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DealerRater Dec 8, 2022

Outstanding service. Cheerfully greeted by Lacey on arrival, she had a quote with service options ready curbside. West Hills Kia has been great through two years of ownership.

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DealerRater Nov 30, 2022

Haley was great to work with. She was easy to talk to and very helpful with any questions I had. On top of that, there is also a good team feel at the dealership and everyone else I worked with and talked to across all the departments during the purchasing process were friendly and happy to help out with anything that came up.

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Cars Nov 29, 2022

Cameran & Lacey, 2 outstanding employees who listen and take your concerns professionally. They always look for ways to satisfy the customer above and beyond there job descriptions and the respect to us, the customer. Thank you for all you do. Your the best.

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Cars Nov 23, 2022

Easy process. Bri was very helpful and a lovely person to deal with. We had a 2010 Subaru Outback to trade and were given the same amount we were offered through CarMax. We are also Costco members so paid the predetermined price. The finance guy was also easy to work with. We didn’t feel pressured to add anything to our purchase. I would recommend this dealership, and especially Bri, to anyone looking to buy a car.

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DealerRater Nov 22, 2022

Their service department has been really great for the two oil changes I’ve had done there so far. The people are polite and friendly and very helpful.

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DealerRater Nov 20, 2022

I highly recommend Aundrea of West Hills Kia in Bremerton,WA. She provided the services needed for my vehicle, on hands, she greets customers and updating customers very well. She kept us well informed of the vehicle status. And the waiting period was not that too long. West Hills Kia's Aundrea and the rest of the staffs are always very friendly and very professional. and I highly recommend West Hills Kia for you vehicle services and vehicle sales needs.

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DealerRater Nov 17, 2022

Excellent dealership, excellent salesperson (Stephen). Could not have been better. Great value and very highly recommended.

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DealerRater Nov 15, 2022

Blake did a great job working with our budget and really tried to help us get what we wanted without going over.

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Cars Nov 11, 2022

Jason at West Hills Kia service was wonderful! He was very sweet and attentive, while I was getting my car serviced. Would highly recommend to family and friends.

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Cars Nov 5, 2022

Both my wife and I purchased new vehicles this year. We were treated like royalty from start to finish. There service department is top notch sales is friendly. And we will for sure be there for any auto needs in the future!!

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Cars Nov 4, 2022

Lacey and her team were amazing! My newly purchased vehicle was broken into, and throughout the entire process, Lacey was kind and supportive! The team took great care of my vehicle, repaired it and had it back to me in just a few days! It's like it was never damaged! My heart felt appreciation and gratitude to all of you! I know my car is in good hands with you!!

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DealerRater Nov 2, 2022

Very helpful and pleasant personnel. Knowledgeable about their cars and systems. Buying a new car was quick and efficient. Everything was explained and checkout was easy.

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DealerRater Nov 1, 2022

Service advisor Cameron is excellent. Great with communication. Checked with me prior to any work to be completed and confirmed the cost. I appreciate being kept in the loop during my service visit.

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DealerRater Oct 28, 2022

My Kia is imortant to me and represents a significant investment. Had an issue and Jason in Service plus the service technician worked to successfully resolve the issue. This is the gold standard you look for and need in a dealership.

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Cars Oct 20, 2022

I had a great experience with Blake from West Hills Kia. I was actually looking to purchase a Hyundai but he was able to help me out. I have talked to him before and really enjoyed working with him. He was very thorough and made sure all of my questions were answered. He provided an excellent purchase experience both with setting up the purchase to a first class delivery. I am pretty thorough myself and while I had done some previous research, he made the whole process quick and seamless. I would definitely recommend working with him to all my ...

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DealerRater Oct 8, 2022

Excellent customer service. Excellent technical service. Pleasant waiting area with free beverages. West hills makes servicing the car an enjoyable experience.

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DealerRater Oct 8, 2022

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DealerRater Oct 6, 2022

Lacey, at West Hills Kia, was professional, knowledgeable and extremely helpful in answering our questions and taking care of our service. Lacey and the Kia family always make us feel happy we bought our car from West Hills Kia. They are front and center to take care of our needs. They are friendly, treat us with respect and make us feel like family.

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Cars Oct 5, 2022

Took daughter’s car in for service. Cameron was wonderful-above and beyond through the entire experience. Best service I’ve had with Kia so far!! Thank you!!

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DealerRater Sep 27, 2022

I am so happy when I go to West Hills Kia. They are so professional and polite. The service is exceptional, extremely excellent quality work. I have never had a bad experience with them.

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DealerRater Sep 22, 2022

Staff was always very professional and courteous. The car buying experience was stress free and we received the exact car we ordered at the price we were promised.

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Cars Sep 22, 2022

So far so good. We were treated fairly and responsively with our purchase and limited service needs. Landon in service was very helpful and nice to work with.

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DealerRater Sep 7, 2022

Didn’t feel like a normal car salesman, were super nice! & easy to talk to.

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DealerRater Sep 6, 2022

Was a really good experience. Upfront and straightforward, no gimmicks. And acknowledged both me and my husband just not one or the other, like other places.

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DealerRater Aug 30, 2022

Blake was a true professional in every respect during and after our recent KIA purchase. We were treated the same by everyone at Hazelwood KIA, all very courteous and truly caring folks.

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DealerRater Aug 28, 2022

I purchased my first new Kia from here. My experience here was more than professional.

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Cars Aug 27, 2022

Getting the car I wanted was very easy and painless through this dealership. Blake was my salesperson and he was very competent in his job, went over the ins and outs of my car and answered all the questions I had even after the sale was done.

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DealerRater Aug 23, 2022

Super kind with us during the whole 3 hour session we had. Recommended the best car for me!

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DealerRater Aug 20, 2022

Everyone at Kia went out of their way to get me my new car in literally a couple of hours. They cleaned up the car, had the paperwork ready to go, and I drove my new car home the same day. Blake and Jerry, the general manager, stayed after work hours to make this happen. Wonderful, completely stress-free experience.

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DealerRater Aug 16, 2022

Have been dealing with this dealership for 6 years now and have purchased 4 cars from them and have had all of the services done on all our vehicles there and have been fully satisfied. Always friendly and professional.

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DealerRater Aug 10, 2022

They weee very professional and efficient. They took care of everything they said they wpuld

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DealerRater Aug 5, 2022

Jason was great. He came out promptly, was clear about what would be done and no cost because I had purchased the maintenance package, and told me how long it would be. They were done early!

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DealerRater Jul 27, 2022

I cannot say enough positive words about Blake. Buying a car is extremely stressful for me and he made it about as much fun as a person could possible have! Blake is knowledgeable about the details of the cars he sells and eager to find alternatives for you if the car you had your heart set on isn’t quite right. A straight shooter, great communication skills, a darling smile, AND works with you to make the deal sealed! I highly recommend this dealership and Blake makes them shine!!

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DealerRater Jul 24, 2022

Found the perfect match for our lifestyle. Super friendly, honest, low stress, and zero haggle.

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DealerRater Jul 17, 2022

West Hills was a great experience. Blake our sales rep worked great over the phone so that when we got to the dealership everything was ready to go and there were no surprises. We got good value on our trade in and are excited about our new car!

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DealerRater Jul 17, 2022

This dealership was friendly and found the exact car I wanted! Overall my experience with West Hills Kia and Blake would allow me to recommend them to my friends and family

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DealerRater Jul 8, 2022

Very knowledgeable about the vehicle that she sold to.me. she was very thorough when explaining the features of the new Soul.

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DealerRater Jun 29, 2022

Blake was absolutely amazing! He did everything in his power to help my wife and I find the perfect truck! We couldn't have had someone better by our side throughout the whole process! We love our new truck and we can’t thank Blake enough!!!!

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DealerRater Jun 24, 2022

Jason and Tyler were amazing, Westhills has been fabulous to me and my family! My new ride is SWEET!

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DealerRater Jun 21, 2022

This is the second time that I’ve bought a Kia from this dealership. I am very happy with Drew and the staff. They always make me feel like I matter. Thank you for all the kindness that you all have shown to me.

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DealerRater Jun 13, 2022

He helped me when I asked for it which was great because sometimes people just want to look with out a salesman. I would recommend him to anyone buying a car and was very helpful. Great experience!

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DealerRater Jun 8, 2022

Happily traded in my Soul for a nicer one. Blake was a pleasure to work with and the financing team worked with me to stay in budget.

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DealerRater Jun 6, 2022

Very friendly and helpful. Made trading a car and getting a new one painless. Fastest car purchase ever

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DealerRater Jun 5, 2022

Blake was amazing. Patient with me and showed me several cars to find the one best for me. He was knowledgeble about the cars and made me feel comftorable through the process.

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DealerRater May 28, 2022

Great experience!!! Thank you Westhills Kia. Easy process, no headache or pressure. I love my new ride. BLAKE is awesome.

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DealerRater May 28, 2022

We have been with Kia for about 5 years when I bought a 2017 Kia Sedona. I loved this van. I was rear ended at the end of April of 2022. The Sedona was totalled. I was very upset about this verdict. With an upset mind I set out to look for a new car/ used car. I met Drew in the rain and he asked me questions and made me feel understood and comfortable to proceed with the next step. He was very thorough with his knowledge of the Kia Serento I was looking at. He walked me through the car and ...

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DealerRater May 12, 2022

Blake has sold me two cars now over a span of about two years. He is very personable, reasonable, and enthusiastic in a healthy way. He isn’t pushy or aggressive and I appreciate that in a salesman. West Hills Kia has been very accommodating and patient through all of our interactions with them. They offer reasonable deals and show respect and gratitude for their customers.

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DealerRater May 8, 2022

Everyone who works there is super personable and very nice. Got me a great deal 10/10

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DealerRater May 8, 2022

Jose made it so easy to find the car I was looking for! The process was so smooth and quick!

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Google May 5, 2022

Overall Kia is the only dealership at West Hills that I feel comfortable to go to. Richard the service manager was awesome and cared to listen to my concerns with car maintenance I needed. The snack bar was a plus for my children and all very friendly. Only negative was trying to get a callback was difficult even after leaving messages or requesting a call to get an update. Calls to customers can improve.

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DealerRater May 1, 2022

Drew is fun, attentive and helpful. My experience with him was easy and I was in a time crunch and he worked feverishly to get me out the door with my new car.

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Google Apr 29, 2022

Jeremey in the Kia Service department helped me immensely today! I'm very grateful for his help and great service. Thank you so much!

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Google Apr 25, 2022

I just wanted to give a huge shout out to Jereme at West Hills Kia!! He has Always been super good with me and So willing to help. I recently traded in a kia that I was having issues with and Jereme was Super helpful. I will continue to do business here and hope to always have Jereme around to help!!

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Google Apr 24, 2022

Kia service was spectacular

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DealerRater Apr 23, 2022

The service was amazing. Really appreciate the way they managed to help me out. Will recommend.

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DealerRater Apr 19, 2022

Awesome easy and simple process - very easy to deal with and up front and honest people with great communication- will be back

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DealerRater Apr 15, 2022

Andrew was wonderful I truly appreciated his help with everything. I will definitely return because of how well my experience was.

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DealerRater Apr 15, 2022

Lori was very helpful she helped me right away and was communication with my car was amazing

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DealerRater Apr 13, 2022

Drew was very helpful and friendly and very funny and explained the car very well

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Google Apr 3, 2022

I have loved purchasing and continuing to return for service with Kia! I have only needed oil changes/tire rotations, but Tara has been very helpful and makes our day a little brighter every time we go back. Kevin Oates was the best salesman I could have wished for! He was honest, helpful, and sold me a fantastic vehicle. The whole Kia team was great!

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DealerRater Mar 28, 2022

Leah was awesome, never rushed me and listened to what I was looking for to best suit my family. We're all settled into our new car and loving it!

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DealerRater Mar 27, 2022

Drew was great to work with - made the process of buying a car as easy and painless as possible!

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DealerRater Mar 26, 2022

Amazing, loved her! She got me everything I wanted and more! Go to Leah if you want a Amazing deal and a amazing experience!❤️

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DealerRater Mar 25, 2022

Super nice and friendly people. Blake really helped me get a good deal on my car.

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DealerRater Mar 13, 2022

I came up to West Hills not expected to actually buy a car. This is my first car and my first time being on a lot since the pandemic started, so I definitely didn't have any high expectations. But I have to say that it went very well. Blake was really friendly and extremely helpful during the process of buying my car. He helped me find a good deal on a brand new car, so I can't honestly say I have anything to complain about. If I end up back in West Hills it would be great to ...

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DealerRater Mar 7, 2022

Helpful courteous staff. No high pressure sales tactics. Less listened patiently and wasn't afraid to ask for help if she didn't know the answer to a question.

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DealerRater Mar 7, 2022

Very professional, and patient. Not like any other experience with a dealership I have ever had.

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DealerRater Mar 3, 2022

She was lovely. Not pushy, but super accommodating. She explained stuff well, and asked someone to help when she was not sure.

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DealerRater Mar 1, 2022

Carly and Drew were fabulous, as was the sales and finance manager. Nicest and most helpful finance manager I have worked with.

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DealerRater Feb 26, 2022

I appreciate that they did not do a big markup on the electronic vehicles. I know they are in big demand.

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DealerRater Feb 20, 2022

You guys do an excellent job of making the whole experience very smooth and enjoyable. I was stressed about getting the financing, tags, and insurance figured out but you guys did it all and got us an excellent deal on a vehicle we didn’t expect to be in our budget. Thanks so much for you do.

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DealerRater Feb 18, 2022

Carly was fantastic to work with, and was a great help in looking for the vehicle that would work best for us!

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DealerRater Feb 18, 2022

Really enjoyed working with Carly! She was very helpful and easy to talk to! Helped us find the perfect car for us! Everyone at Kia was very helpful.

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DealerRater Feb 17, 2022

I went to West Hills Kia after contacting more than 10 other dealerships. I was looking at purchasing an EV6 GT-Line AWD. After talking with multiple dealerships that we’re doing more than 10k MSRP markups, I found West Hills who not only were very upfront about the markup but also published how much their markup was; less than 2500. I ended up purchasing two EV6s from them on the same day. Blake answered all my questions. Colton and Derek helped find me the best deal and interest rate given I was doing multiple purchases. I also received a really good ...

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DealerRater Feb 16, 2022

Those guys are amazing. They really came through for me when it seemed like no one else would. And they all actually want to help. The whole experience was too notch. I can't thank those guys enough!

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DealerRater Feb 16, 2022

Clean, well arranged, polite and respectful employees in all areas. Sales, buying. Coffee stand, management, and parts and service. A real Team of folks who showed pride in working there. A true rarity in today’s environment.

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DealerRater Feb 14, 2022

We had an extremely pleasant time purchasing our car at West Hills Kia. Blake was very friendly, knowledgeable, and attentive. Derek in finance was wonderful too. Overall our experience exceeded our expectations by a wide margin.

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DealerRater Feb 13, 2022

We were very impressed with the dealership and the entire car buying process. Carly did a awesome job and not once did I feel pressured to buy.

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DealerRater Feb 13, 2022

The staff at West Hills Kia were all excellent and made our vehicle purchase quick and painless. Our sales person Kevin Oates made sure all our questions were answered. His manager Kevin was able to accommodate our circumstances which enabled us to purchase the vehicle. Jeff in finance made sure all the paperwork was prepared and ready, so the signing process was quick.

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DealerRater Feb 12, 2022

I had a great experience here with West hills kia! Would recommend to anyone looking to buy amazing vehicles at a good price!

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DealerRater Feb 11, 2022

Awesome experience purchasing and finalizing a deal at Westhills Kia! Blake was super patient showing us how the newer technology worked in the Sorento! Very friendly and accommodating to our needs! All in all had a stress free time purchasing our vehicle and would definitely recommend Blake and Westhills Kia to others! Thank you!

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DealerRater Feb 7, 2022

Everyone was very helpful. Kevin was a great help getting the price and payment plan that fit for me.

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DealerRater Feb 5, 2022

Went in to look at a car. Blake was very informative and helpful. He listen to what I wanted and found a car that met all my needs and wants. Took a test drive and never felt pressured to buy. Great experience,

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DealerRater Feb 5, 2022

It was very easy dealing with the sales person and financing. It was my 2nd kia ownership and I highly recommend them.

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Google Jan 18, 2022

Superb service. The whole car buying process was smooth.


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